Innovate, Inspire, Impact – Join Our Team Today

– As key point of contact for customers and prospects, CSM will handle inquiries and orders, by phone, e-mail or website; ensuring communication with customers is professional and timely.
– Supports cross‑department coordination to ensure customer orders and solutions are delivered on time and to specification.
– Understands customers’ needs, resolves issues, and escalates issues and opportunities as needed.
– Collaborate with the Sales and Project Management Teams to support customer orders, sample requests, projects, pilots, and secure new business.
– Understand and supports Sennco’s process and policies and provides suggestions for ongoing improvement.
– Utilize sales CRM, Zoho, tracking, and reporting tools to support customer opportunities and technical inquiries. Shares important information in a timely fashion with team members.
– Retains knowledge of Sennco’s solutions and how they are used by retailers, leveraging this information to solve problem for prospects and customers.
– Provides troubleshooting assistance for customer orders and account statuses.
– Additional responsibilities as assigned.

– Maintain and organize the Mechanical Engineering vault of released backup files.
– Ensure all engineering documents (drawings, specs, reference documents) are properly stored, version‑controlled, and easily accessible.
– Assist with the creation, formatting, revision, and filing of Mechanical Engineering Standard Operating Procedures (SOPs).
– Maintain and file manufacturing procedures, work instructions, and assembly guides in coordination with Production and Operations.
– Facilitate the ECO process by preparing documentation, routing approvals, tracking progress, and ensuring the correct files are updated and released.
– Support engineering staff in maintaining revision histories and compliance requirements.
– Create and maintain part numbers, product configurations, and BOMs within the ERP.
– Perform ongoing updates to ensure BOM accuracy, including quantity changes, part substitutions, and revision updates.
– Support data clean‑up and standardization efforts within the ERP system.
– Act as liaison between Mechanical Engineering and Project Managers for new part creation and BOM requests.
– Assist Production, Operations, Project Managers, and Sales teams with accessing drawings, specifications, and controlled documentation as needed.
– Respond to internal requests for engineering documents and ensure proper distribution of released files.
– Communicate document changes, newly released drawings, and updated standards to relevant departments.
– Additional duties and responsibilities as assigned.

· Develop and manage strategic relationships with domestic and international suppliers to ensure consistent quality, cost efficiency, and timely delivery.

· Create and implement procurement strategies that reduce costs and mitigate risks while supporting long-term business goals.

· Conduct market research to identify new sourcing opportunities and evaluate supplier capabilities.

· Negotiate pricing, terms, and contracts with suppliers, focusing on value creation and compliance with trade regulations.

· Analyze supply chain and procurement data to identify trends, forecast demand, and recommend process improvements.

· Collaborate cross-functionally with Operations, Quality Assurance, and Accounting to resolve supply chain issues and streamline workflows.

· Monitor and manage international shipments, working closely with freight forwarders and customs brokers to ensure compliance.

· Maintain accurate records of supplier performance, pricing, and inventory levels to support forecasting and planning.

· Support the development and implementation of procurement policies, procedures, and best practices.

· Review inventory analytics to monitor stock levels, identify variances, and support accurate demand planning and replenishment strategies.

· Performs miscellaneous duties as assigned.